Comments

1. n8 (Check me out!)
   April 24th, 2008 | 9:50 pm

   You gonna supply your model with free product?
   

   Rate this:

   3.3 (1 people)

2. Shane (Check me out!)
   April 25th, 2008 | 12:26 am

   After sustaining wounds like that, just for the camera…you deserve much more than that!!!
   

   Rate this:

   2.8 (1 people)

3. n8 (Check me out!)
   May 14th, 2008 | 12:23 am

   Ok I ordered these now 14 days ago as of 18 minutes ago.

   I got one mail confirming my order. I didn’t receive any tracking info.

   I emailed them 2 days ago about my order. I haven’t heard anything back from them yet.

   These are the facts. I ordered them shipped ground as I didn’t think it would be that big of a deal. I’ll post back when they actually show up.

   So far…Not really impressed with their protocol.
   

   Rate this:

   3.5

4. n8 (Check me out!)
   May 14th, 2008 | 12:24 am

   Oh yeah by the way I ordered the Fox Shin Guards…In black…I’ll be pissed if they show up red…which now I’m convinced that’s what I’m going to get.
   

   Rate this:

   3.5

5. Shane (Check me out!)
   May 14th, 2008 | 8:53 am

   ================================================

   NOTE:
   These shin guards were ordered through ridegear.com, one of the many affiliates here at PHW. I should say they were an affiliate because they are officially removed from the list.

   http://www.JensonUSA.com seems to be the company to stick with. very professional and timely. we will be using t hem solely, and with over 8,000 products to sift through, I am fairly certain we can all find what we are looking for.

   -Shane
   ==============================================
   

   Rate this:

   3.5

6. n8 (Check me out!)
   May 16th, 2008 | 5:23 pm

   2 THUMBS ALL THE WAY DOWN FOR RIDE GEAR.

   So 3 emails and 1 phone call later I still haven’t heard one thing about my shin guards. No one responds to my emails. I called, was on hold for 15 mins, and hung up on by there automated teller.

   I’ve now been waiting 16 days and have heard nothing other than my order was placed. I have been provided with no tracking info either.

   I wanted to cancel my order, but you have to do that by phone and no one answers.

   I WONT be buying anything else from them and wont be mentioning them until I write an article about affiliates. This has been a horrible shopping experience. I’m glad I didn’t order anything expensive. I’ll keep you posted about my progress.

   I would kill these guys as an affiliate. they have a nice looking site, but they have terrible customer relations.
   

   Rate this:

   3.5

7. n8 (Check me out!)
   May 19th, 2008 | 11:53 am

   Ok this company truly sucks. I sent them another email this morning. I just tried calling them back and they are not currently taking phone calls. You just get an automated message saying that they have a higher than normal call volume and please call back at a later time. Then you get hung up on.

   At this point I can’t even call to cancel my order. Again I’m glad this wasn’t something big, but my shins are getting beat up waiting for this order to come through.
   

   Rate this:

   3.5

8. n8 (Check me out!)
   May 19th, 2008 | 12:42 pm

   Ok again..was just on hold for 11mins and 5 secs (my work phone has a timer). Waited and got hung up on.
   

   Rate this:

   3.5

9. n8 (Check me out!)
   May 23rd, 2008 | 10:11 am

   Well I finally got ahold of customer service, but I had to spam them to get someone to respond. Below is my spam mail.

   ———————————————-
   This is me being the squeaky wheel. I placed my order April 30. I never received shipping info. I haven’t gotten my package yet. I’ve emailed your company numerous times about what to do. I’ve called 4 times and get your automated service. The only other option I have now is to spam you.

   Where are my shin guards? When can I expect to get them? Where is my tracking info? Do you have a customer service number someone actually answers????
   ———————————————-

   Their response

   ———————————————-

   Hi Nate!

   Thank you for choosing Ridegear.com as your source for motorcycle gear and apparel. We understand that you have been waiting patiently for your order during the unexpected delay. We are working diligently to ensure that your items ship to you as quickly as possible within 7-10 business days. As soon as your order is shipped, we will send you a separate shipment notification via email containing your UPS or USPS tracking number. I do apologize for the difficulty getting through on the phone. It might be easier for you to just reply directly to this email with any further inquiries you might have, they will go directly to me. If you have any questions or concerns please feel free to contact us.

   Sincerely,
   -Margaret
   Ridegear.com
   Customer Solutions

   ———————————————-

   I want to cancel my order. It’s already been 22 days since my order was placed. now you’re telling me that I’m going to have to wait 7-10 more days? This is the first I am hearing from you people. I’ve read the horror stories online about your company. I want to take my business elsewhere.

   Needless to say this one didn’t work out. STay away from these guys!!!!

   ———————————————-

   Dear Nate,

   Per your request, your order has been cancelled. There were no charges to your credit/debit card so no refund is necessary. If you have any further questions or concerns please feel free to contact us. Any pending charges made by the credit processor will be dropped.

   Thank you!!
   -Margaret
   RideGear.com
   Customer Solutions
   

   Rate this:

   3.5

10. n8 (Check me out!)
    May 23rd, 2008 | 10:26 am

    Just posted another horror story over at e-pinions. Mine isn’t the only one here.

    http://www.epinions.com/content_431142899332
    

    Rate this:

    3.5

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